Conflict Management Workshop Topics Offered by the Office of the Ombudsperson:

1.  Introduction to Conflict (10-30 minutes)

• Conflict Basics
• Principles of Conflict Management
• Effective Conflict Management.

2.  Conflict Management Styles (30-45 minutes)

• Self-assessment Survey
• Description and Discussion of Five Styles

3.  Emotional Intelligence and Conflict Management (10-30 minutes)

• Components of Emotional Intelligence
• Self-assessment Survey
• Application of Emotional Intelligence to Conflict Situations

4.  Communication Skills

• Active Listening (10-45 minutes)
• Open Questions (10-20 minutes)
• Assertive Communication (10 minutes)
• I Statements (5-15 minutes)
• Giving and Receiving Feedback (10 minutes)
• Direct and Indirect Communication (20-60 minutes)

5.  Difficult Conversations (30-90 minutes)

• Components of Difficult Conversations
• Moving to a Learning Conversation
• Joint Problem Solving
• Application to Difficult Situations

6.  Respectful Behavior

• Respect at UI (20-60 minutes)
• Abrasive Behavior in the Workplace (90 minutes)