At this time, the Office of the Ombudsperson is working remotely.
Due to the coronavirus pandemic, the Office of the Ombudsperson continues to operate remotely. We answer phone calls and respond to email, but please understand that there may be some delays in response. To schedule an appointment with an ombudsperson, please call (319-335-3608) or email us (firstname.lastname@example.org). Your meeting may be conducted by telephone, Skype or Zoom.
Thank you for your patience and understanding!
No problem too big or too small. Let's talk!
The Office of the Ombudsperson is a resource for any member of the university community -- including students, faculty, and staff -- with a problem or concern. We provide informal conflict resolution, mediation services and advocacy for fair treatment and fair process. Our services are:
We offer a safe place to discuss conflicts or any concerns you might have about the university or its policies or procedures, and we will answer your questions, help you figure out your options, refer you to other offices if necessary, and help you resolve your concerns (see How We Can Help). The University of Iowa Operations Manual prohibits retaliation against staff, faculty and students for contacting the Ombuds Office (see Job Security and Protection of Students).
This video provides an overview of the ombuds profession:
We look forward to working with you. Our contact information is located in the About Us section of our website.
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Note to Our Visitors:
The Office of the Ombudsperson is based on the principles of confidentiality, neutrality, informality and independence. By deciding to speak with an ombudsperson, you understand that we will abide by these principles. This means that you understand that the Ombuds Office does not keep records of or disclose confidential information; the Ombuds will not participate in or testify in any formal proceeding, even if asked; and talking with an ombudsperson does not mean that you are notifying The University of Iowa about your concerns.
The Office of the Ombudsperson maintains strict confidentiality. The only exceptions to this are:
- If we learn that there is a risk of physical harm to anyone.
- If we are ordered by a court or required by law to disclose information.
Third Floor, Jefferson Building